Iberia has found alternatives for most passengers affected by the 18-22 February strike

Iberia has found seats on other flights for the large majority of customers affected by the strike called for 18-22 February. Of the total of approximately 70,000 people with tickets on cancelled flights, Iberia has found seats on other flights for about 60,000 of them, or 85%. The remaining 10,000 will get full refunds.

Under Iberia’s strike contingency plan, the airline has notified affected passengers about cancelled flights, and offered them alternative arrangements or refunds, either directly or through travel agencies, depending on where the tickets were purchased. Iberia has also made arrangements with its partners in the oneworld alliance and another ten airlines to carry Iberia passengers as needed.

Affected customers who bought their tickets from the Iberia website www.iberia.com have been notified of the cancelled flight and given an alternative whenever possible. Customers have also the chance to contact Serviberia at 902 400500 or at 900 100 480 when calling from Spain, or at different numbers depending on the specific country (please, click here to look for Iberia telephone numbers in other countries) Serviberia help line received 8,000 thousands calls last Thursday, more than twice the usual number of calls.

Iberia will keep customers up to date with new developments on the www.iberia.com site, on Facebook and Twitter, through Serviberia and other call centres around the world, and at Iberia desks at the more than 100 airports where it operates. The company also invites visitors to its website to sign up for “Iberia Conecta”, to receive real-time information about developments affecting their flights via SMS or email messages.

Iberia is grateful for its customers’ understanding and for its employees’ additional efforts during this period to assist affected passengers and to offer solutions.