Iberia implements contingency plan to assist customers during strike

After receiving the governments decree specifying which flights must operate under “minimum services” rules during the planned intermittent strikes by airline employees, Iberia has published the list of flights cancelled in the 18-22 February period, which can be viewed here.

Under the decree, 90% of all scheduled long-haul flights will take place during the first strike period, along with 61% of all medium-haul international flights, and 46% of domestic flights. In coming days Iberia will publish the list of flights cancelled during the strikes planned for the 4-8 March and 18-22 March periods.

Iberia has implemented a contingency plan under which it relaxes the terms for changing travel dates or requesting refunds for tickets. It has also made arrangements with its partners in the oneworld alliance and another ten airlines to carry Iberia passengers as needed.

Affected customers who bought their tickets from the Iberia websitewww.iberia.com will be notified of the cancelled flight and given an alternative whenever possible. Customers may also contact Serviberia at 902 400500 or al 900 100 480 in Spain to change their flights or request refunds. Please click here for Iberia telephone numbers outside Spain.

Customers who booked tickets through travel agents should contact them to change their travel arrangements or ask for refunds.

Iberia will keep customers up to date with new developments on thewww.iberia.com site, on Facebook and Twitter, through Serviberia and other call centres around the world, and at Iberia desks at the more than 100 airports where it operates. The company also invites visitors to its website to sign up for “Iberia Conecta”, to receive real-time information about developments affecting their flights via SMS or email messages.

Iberia is grateful for its customers’ understanding and for its employees’ additional efforts during this period to assist affected passengers and to offer solutions.