The cabin staff strike continues, Finnair flies over 30 per cent of its flights

Today Finnair has flown over 30 per cent of its flights and carried
approximately 45 per cent of its customers. During the following days every
effort will be made to keep the number of flights on the same level.

“We deeply apologize to all our customers for the difficulties the cabin staff
strike has caused. We are shocked that the strike still continues. The
situation is hard on our customers as well as our working staff. We sincerely
appreciate the patience of our customers,” says Finnair’s Senior Vice President
Customer Service Anssi Komulainen.

Customers whose flight is on 12 December or before can change their booking to
any date up to the end of March. Customers whose flight is on 10 December or
before can ask for a refund on their ticket. Finnair will also try as far as
possible to reroute passengers of cancelled flights. In reroutings, passengers
returning home will be prioritised. In the case of cancellations or changes,
customers should contact the party that sold them their ticket.

Detailed information about flights as well as instructions to customers will be
updated continually at the address www.finnair.fi/info. When flights are
cancelled, a personal text message will be sent to the passengers of these
flights. For this, it is important that the correct telephone number is
included in flight bookings. Passengers can check this by following the
instructions given on the information page. Information can also be found on
Finnair’s Finnair Facebook page, www.facebook.com/Finnair.

Of scheduled flight destinations during the coming days of the strike Finnair
is likely to fly to Oulu, Kuopio, Vaasa, Joensuu, Rovaniemi, Kajaani, Kuusamo,
Ivalo, Kittilä, Stockholm, Gothenburg, Copenhagen, Düsseldorf, London, Paris,
Brussels, Milan, Rome, Hamburg and Amsterdam. Of long-haul flights, a daily
service to Bangkok is being operated during the strike. The timetables of all
flights and the number of flights to destinations may deviate from normal, and
changes are possible.

Despite the strike, every effort will be made to operate Finnair’s leisure
flights normally, partly with external capacity.

Finnair Plc
Communications
7.12.2010